Refund policy
💫 Return & Refund Policy
Feimei Glow Skincare
📍 241 N Pomeroy Ave, Sidney, OH 45365
📧 support@feimeiglow.com
💕 Our Promise
At Feimei Glow Skincare, we want you to love your glow.
If your purchase doesn’t meet your expectations, we’re here to help — quickly, kindly, and with care.
📦 Returns
We accept returns within 30 days of delivery for most unopened and unused products.
To qualify for a return:
The product must be unused, unopened, and in its original packaging.
You must include any accessories, samples, or promotional items received with your order.
Proof of purchase (such as an order number or receipt) is required.
Before returning an item, please contact us at 📧 support@feimeiglow.com
.
Our customer care team will review your request and provide return instructions.
Please note:
Due to hygiene and safety reasons, we cannot accept returns for opened skincare products.
💰 Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., defective, damaged, or incorrect product).
🔄 Exchanges
If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery at 📧 support@feimeiglow.com
.
We’ll happily send a replacement — at no additional cost to you.
🚚 Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to our mistake or a damaged item.
We recommend using a trackable shipping service to ensure your return arrives safely.
⚠️ Non-Returnable Items
For health and safety reasons, we cannot accept returns for:
Opened or used skincare items
Gift cards
Final sale or clearance products
🌸 Thank You
Thank you for choosing Feimei Glow.
We’re truly honored to be part of your self-care journey and are committed to ensuring every experience with Feimei Glow is radiant, effortless, and worry-free.